General Data Protection Regulation (GDPR)
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.
Shipping Policy
Our Policy:
We can send your order anywhere within the British Isles, Overseas orders please contact us first. All our items are Warehouse packed for safe delivery. We ship all products by Track and Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.
We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Shipping Terms
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
RETURNS POLICYIf an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Elements Audio within 3 days from date of recieving of goods.
Email details of your claim to,
The following options will then be made available:
1. Replacement: A replacement will be sent, subject to availability. Once we receive original item as sent.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price. Once we receive original item as sent.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.